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Botsociety
The Conversation Design Podcast by Botsociety
A podcast about conversation design, voice UX and chatbot design. Every month, we talk with experts in the field about their creative process, their background, their insights, and their challenges. If you are thinking about designing a voice interface, a chatbot, or if you are simply interested, this is the right place to be.
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Recent Episodes
Alexia Grassies is Product Owner Conversational & Social Developments at AirFrance. We talked with Alexia about how her team started with a focused, single-use-case chatbot, and grew it to a very powerful conversational experience at Airfrance. How her team faced the challenges that Covid...
Published 03/23/21
Published 03/23/21
In this podcast, we’ll talk to Carmen Martinez from FlixBus about her experience and research applying Conversation Analysis into the design of interactional models that support customers’ use cases.
Published 01/07/21
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