The easiest way to make more sales is to take care of the customers you already have. It's so hard and expensive to get a new customer, so take care of the customers you already have! In this episode, we discuss some facts that may SHOCK YOU into action and get you thinking about customer service as an investment in future sales, rather than just a time-consuming cost. Stats and facts are from Hubspot, Zendesk, SalesForce and Bain and Co Consulting.