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Jeanne Bliss
The Chief Customer Officer Human Duct Tape Show
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief...
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Ratings & Reviews
4.9 stars from 37 ratings
Awesome content
Everything you need to know about CX can be found on the Human Duct Tape Show - every episode's a deep dive on everything about customer experience that you wouldn't want to miss!Read full review »
howardtnyc via Apple Podcasts · United States of America · 08/18/21
Insightful!
Extremely interesting!
Traveller098 via Apple Podcasts · United States of America · 07/24/21
Whether you’re well established as someone innovating in the world of customer experience, or just getting started as a catalyst for change within your organization - this is a must-listen podcast for you! Jeanne does an incredible job leading conversations that cover a huge breadth of topics...Read full review »
obacker19 via Apple Podcasts · United States of America · 03/04/20
Recent Episodes
Today’s compilation features excerpts from two interviews: Christopher McShane, SVP of customer experience at Serta Simmons Bedding, and Jon Picoult, founder of Watermark Consulting. Both my guests speak on the importance of establishing an internal system to improve employee and customer...
Published 02/24/23
I had the pleasure of speaking with neuroscientist, professor, speaker, author, and cofounder of Immersion Neuroscience, Dr. Paul Zak. Give this episode a listen for invaluable wisdom on deepening your customer connections, generating long-term customer value, optimizing employee performance...
Published 02/06/23
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