Send us a textSummaryIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in an insightful discussion with Peter Armaly, about the intricacies of the customer lifecycle. The conversation delves into the dangers of oversimplifying customer engagement, the importance of seamless handoffs between teams, and strategies for driving adoption and optimization throughout the customer journey.Detailed AnalysisUnderstanding the Customer LifecyclePe...