87 episodes

We regular episodes, including:

Conversations between Kevin Rye and a guest who works in Fan Engagement, or who brings insight to the subjectBasChat, where Fan Engagement consultant and expert, Bas Schnater and Kevin Rye, talk about tactics, delivery and how you make Fan Engagement connect to Fan Experience, how you monetise without selling out. Bas Schnater is on LinkedIn at: https://nl.linkedin.com/in/basschnater
Find us at fanengagement.net and join the Fan Engagement Network.
Think Fan Engagement works with clubs & other rights, brands and other organisations who seek to understand fans and the relationships they have with their clubs, and strongly advocating a culture of listening. We publish the annual Fan Engagement Index
Theme music from Episode 1 to 45: Future Stuff by Apoxode (c) copyright 2018 (licenced under a Creative Commons Attribution (3.0) license (http://dig.ccmixter.org/files/Apoxode/58963)
Theme music from Episode 46: Soul Walking by Juanitos (c) copyright 2010 (licenced under an Attribution - Partage dans les Mêmes Conditions 2.0 France https://freemusicarchive.org/music/Juanitos/Soul_Africa/06_-_Soul_Walking)
Bas Chat Music: Exotica, by Juanitos: https://freemusicarchive.org/music/Juanitos/Exotica/juanitos_-_06_-_exotica
Support this show http://supporter.acast.com/fan-engagement-pod.

Hosted on Acast. See acast.com/privacy for more information.

The Fan Engagement Pod Think Fan Engagement

    • Sports

We regular episodes, including:

Conversations between Kevin Rye and a guest who works in Fan Engagement, or who brings insight to the subjectBasChat, where Fan Engagement consultant and expert, Bas Schnater and Kevin Rye, talk about tactics, delivery and how you make Fan Engagement connect to Fan Experience, how you monetise without selling out. Bas Schnater is on LinkedIn at: https://nl.linkedin.com/in/basschnater
Find us at fanengagement.net and join the Fan Engagement Network.
Think Fan Engagement works with clubs & other rights, brands and other organisations who seek to understand fans and the relationships they have with their clubs, and strongly advocating a culture of listening. We publish the annual Fan Engagement Index
Theme music from Episode 1 to 45: Future Stuff by Apoxode (c) copyright 2018 (licenced under a Creative Commons Attribution (3.0) license (http://dig.ccmixter.org/files/Apoxode/58963)
Theme music from Episode 46: Soul Walking by Juanitos (c) copyright 2010 (licenced under an Attribution - Partage dans les Mêmes Conditions 2.0 France https://freemusicarchive.org/music/Juanitos/Soul_Africa/06_-_Soul_Walking)
Bas Chat Music: Exotica, by Juanitos: https://freemusicarchive.org/music/Juanitos/Exotica/juanitos_-_06_-_exotica
Support this show http://supporter.acast.com/fan-engagement-pod.

Hosted on Acast. See acast.com/privacy for more information.

    Three of the best in Fan Engagement: Gorringe, Scully, Sparks

    Three of the best in Fan Engagement: Gorringe, Scully, Sparks

    Welcome to the Fan Engagement Pod. 
    Don’t forget the first event of the Fan Engagement Network is on the 26th July at Bristol Rovers. It’s a joint event with Rovers and CEO Tom Gorringe will be speaking.
    If you work or volunteer in a fan engagement role at a club, a CEO, MD, director or owner and want to attend, drop us a line at hello@fanengagement.net and we’ll reserve you a place.
    This episode is with the aforementioned Tom, Liam Scully, CEO of Lincoln City, and Ryan Sparks, CEO of League Two Bradford City. 
    The three of them have done impressive jobs with each of the clubs they run, placing structured and strategic Fan Engagement at the heart of what they do, ensuring it feeds into decision making and key commercial decisions.
    They tell us their lessons from their time in charge, including the learning curve, how each club is unique, but how to apply experiences from elsewhere - including other sports, and how winning only papers over the cracks of a creaking structure. 
    As Liam himself says, this is an exciting time to be in charge of a football club. We’re seeing genuine changes in how clubs are run, with good Fan Engagement now being seen as a positive opportunity. All three are clear that reform - financial and administrative - through the new Independent Regulator will make that opportunity even greater, especially when it comes to staffing in key Fan Engagement roles.
    If you want to get in touch, ask a question or suggest a topic or guest, drop me a line at hello@fanengagement.net 
     
    Episode links
    Independent Regulator White Paper: https://www.gov.uk/government/publications/a-sustainable-future-reforming-club-football-governance/a-sustainable-future-reforming-club-football-governanceBristol Rovers Fan Engagement section: https://www.bristolrovers.co.uk/club/fan-engagementBradford City Supporter Services website: https://support.bradfordcityafc.comLincoln City Supporters Board & new 'Four Party' group: https://www.weareimps.com/club/policies
    Keep an eye out on https://fanengagement.net and find our socials on https://linktr.ee/thinkfanengagement 
    Please like, subscribe and share. It really does help our visibility.
    Support this show http://supporter.acast.com/fan-engagement-pod.

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    • 49 min
    Aaryaman Banerji/Civitas: Can we regulate Fan Engagement?

    Aaryaman Banerji/Civitas: Can we regulate Fan Engagement?

    This episode is with Aaryaman Banerji, author of the Civitas report, Governing the Beautiful Game, The Future of Football in Civil Society.
    Aaryaman produced the report as Lead Football Analyst at Civitas, a political think tank based out of Westminster. Civitas is an independent think tank which conducts forensic research and analysis into critical topics within the British political ecosystem, in order to instruct government policy and shape public debate.
    He has a widely respected FIFA Masters and a Master's Degree in History from Durham University, where his research focused on the socio-political and economic history of football.
    He has experience working as a journalist for the Football Association and the Black Collective of Media in Sport, whilst helping in the administration and management of an amateur football club in London.
    We discuss why the Tories as a largely non-interventionist party have decided to intervene, how the fan led review addressed the impact of years of poor club-fan relations and fan engagement regulation, the nature of the business model of clubs, and how the soon-to-be independent regulator will impact the quality of administration and ownership, and ultimately, fan engagement in the game. 
    Episode Links
    Civitas Report: https://www.civitas.org.uk/publications/governing-the-beautiful-game
    Fan Led Review: https://www.gov.uk/government/publications/fan-led-review-of-football-governance-securing-the-games-future/fan-led-review-of-football-governance-securing-the-games-future
    Black Collective of Media in Sport (BCOMS): https://bcoms.co
    Support this show http://supporter.acast.com/fan-engagement-pod.

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    • 46 min
    Making friends with Gooners, meeting Daniel Levy with Kat Law & Martin Cloake

    Making friends with Gooners, meeting Daniel Levy with Kat Law & Martin Cloake

    This is our first face-to-face recording, done at the RSA in John Adam Street, just off the Strand in London, where I’m a fellow. Apologies for some background noise at times.
    This episode is with Kat Law and Martin Cloake, who until last year were co-chairs of the Tottenham Hotspur Supporters Trust, and who formally stepped down from the board this year. 
    If you want to know what meeting with Spurs CEO Daniel Levy & the rest of the executive board was like, how they dealt with the aftermath of the European Super League car-crash and why they stopped their regular board-to-board meetings with the club, this one’s for you.
    The collaborative efforts between groups like theirs and supporters’ trusts at rival clubs like Arsenal & Chelsea, was and remains a great tonic to the excesses of the modern, often confected, rivalry between fans off the pitch. As Supporters Direct founder Brian Lomax always said: what unites us off the pitch is greater than what divides us over 90 minutes. 
    I’ve known and at times, worked with both, for many years, and have always liked and respected their honesty, application and professionalism. Their desire to always do what they judged to be the right thing, and to do it well, has never been in question. Kat is still involved with the FSA nationally, and was also on the FA Council for a period.
    They formed part of the Premier League group of supporters’ trusts that I helped establish & oversee at Supporters Direct, which was the engine for the successful campaign to reduce away ticket prices in the Premier League, and also numerous pieces of policy and campaigning work we did in the game around regulation and fan engagement, and other areas such as Assets of Community Value.
    If you’re interested in the RSA, including how to become a fellow or use their facilities, go to https://www.thersa.org for more.
    If you want to get in touch, ask a question or suggest a topic or guest, drop me a line at hello@fanengagement.net 
     
    Episode Links

    Tottenham Hotspur Supporters Trust: https://www.thstofficial.com  The Football Supporters Association: https://thefsa.org.uk Martin Cloake's Substack (The Football Fan): https://martincloake.substack.com
    Episode links available in the podcast description. Keep an eye out on https://fanengagement.net and find our socials on https://linktr.ee/thinkfanengagement 
    Please like, subscribe and share. It really does help our visibility.
    Support this show http://supporter.acast.com/fan-engagement-pod.

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    • 1 hr 5 min
    Women's Football with Deborah Dilworth

    Women's Football with Deborah Dilworth

    This episode is a chat with Deborah Dilworth, Head of Women’s Football at the Football Supporters Association. 
    Our paths very nearly crossed, as she joined Supporters Direct not long after I left, though then working in the men’s game with supporters’ trusts. She took up a role post-merger of SD & the FSF, and now leads on The FSA’s work in the women’s game.
    She meets with The FA and other key stakeholders regularly, and supports and advises the new slew of supporters organisations in the rapidly growing women’s game.
    Pound for pound, this is one of the best episodes I’ve ever done of the Pod. Deborah doesn’t have a fixed mindset on the issues, and our chat is a proper exploration of some of the issues that are currently affecting a game that, let’s not forget, wasn’t even allowed to exist until the early 70s, after a ban lasting from the early 1920s was finally lifted.
    I hope you enjoy the episode. I’m planning on getting Debs back on for another chat in the future. 
    If you want to get in touch, ask a question or suggest a topic or guest, drop me a line at hello@fanengagement.net 
     
    Episode Links

    The Football Supporters Association (Women’s football): https://thefsa.org.uk/our-work/womens-football  The Women’s National League: https://fulltime.thefa.com/index.html?league=872938 
    Keep an eye out on https://fanengagement.net and find our socials on https://linktr.ee/thinkfanengagement 
    Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from all the Fan Engagement Indexes.
    Please like, subscribe and share. It really does help our visibility.
    Support this show http://supporter.acast.com/fan-engagement-pod.

    Hosted on Acast. See acast.com/privacy for more information.

    • 38 min
    Not just a wee success: Gerard Lawlor, NI Football League

    Not just a wee success: Gerard Lawlor, NI Football League

    This episode is a chat with Gerard Lawlor, Chief Executive of the Northern Ireland Football League.
    Gerard has been CEO since 2021. Professionally, he was in the hospitality industry as a chef for years, but crucially, always a fan and latterly director and chairman of Cliftonville FC. 
    He has clear understanding of the needs of his member clubs both as institutions but also as businesses that need to satisfy fans both as customer and stakeholder, whilst building new loyalties amongst non-traditional fans, particularly women and girls.  
    I just sat back and listened for large parts of this interview. He had so much interesting stuff to say about a league that is clearly undergoing a renaissance, and clubs that are finding themselves more popular than they’ve been for a long time.
    You can hear how their success was supercharged by Covid, and how their strength really is that they’re close to their fans. 
    I really enjoyed chatting with Gerard, and I’m sure you’ll enjoy listening to it too. 
     
    Episode Links

    Northern Ireland Football League: https://www.nifootballleague.com Glentoran FC: https://www.glentoran.comLarne FC https://larnefc.com 
    Episode links available in the podcast description. Keep an eye out on https://fanengagement.net and find our socials on https://linktr.ee/thinkfanengagement 
    Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from all the Fan Engagement Indexes (new one out very soon).
    Please like, subscribe and share. It really does help our visibility.

    Support this show http://supporter.acast.com/fan-engagement-pod.

    Hosted on Acast. See acast.com/privacy for more information.

    • 32 min
    Changing Fan Behaviour: Time for a rethink

    Changing Fan Behaviour: Time for a rethink

    This episode discusses policing, at risk fans. We look at how to change the approach of dealing with anti-social behaviour and problem fans from one of removal and banning, to education and helping them to become better citizens. 
    Guests

    Owen West, former Chief Superintendent at West Yorkshire Police and now Senior Lecturer in Policing at Edge Hill University: https://research.edgehill.ac.uk/en/persons/owen-west Amanda Jacks, Caseworker at The Football Supporters Association: https://thefsa.org.uk/our-work/casework Kristine Green, Director of Grimsby Town, as well as something of an expert in communications between police and fans, and the club’s Supporter Liaison Officer: https://gtfc.co.uk/kristine-awarded-the-bem Sidney Wise, Writer and Researcher, Think Fan Engagement: https://www.linkedin.com/in/sidney-wise-231431201  
    Links

    ‘Cleveland Police slammed over Hartlepool United v Stockport County match dogs tweet: https://www.gazettelive.co.uk/news/teesside-news/cleveland-police-slammed-over-hartlepool-25668716Mark Roberts' cocaine remarks: https://www.joe.co.uk/sport/football-fans-staggered-by-police-chiefs-ignorance-towards-safe-standing-309247 Liam Scully, CEO at Lincoln City, condemning Roberts' remarks: https://www.weareimps.com/news/2022/november/CEO-resonds-to-police-chief-claims The Anfield Wrap Podcast - special (with Amanda Jacks from The FSA) https://www.theanfieldwrap.com/2022/07/podcast-dark-side-of-football-paying-price-for-passion-special)? Standard Liege intervention programme https://www.bbc.co.uk/news/magazine-36516017Germany’s fanprojekt programme: https://www.lemonde.fr/en/sports/article/2022/09/12/is-germany-s-innovative-approach-to-football-hooliganism-paying-off_5996604_9.htmlEFL sanctions guidelines for clubs: https://thefsa.org.uk/news/efl-unveils-new-sanctions-policy/ 
    Apologies for the poor sound quality in places.
    Keep an eye out on https://fanengagement.net and find our socials on https://linktr.ee/thinkfanengagement 
    Please like, subscribe and share. It really does help our visibility.
    Support this show http://supporter.acast.com/fan-engagement-pod.

    Hosted on Acast. See acast.com/privacy for more information.

    • 57 min

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