One piece of paper might be easy to find. One document within twenty million – well, that leads to time-waste greater than a needle in a haystack. In this episode, we focus on Northumbrian Water's migration of 20M documents, the benefits of a Knowledge Discovery Workshop, applying both SharePoint Syntex and Viva Topics for improved intake recognition and better people and content discovery. Plus a fun story of a very important, nearly irreplaceable van.