The Intuitive Customer - Improve Your Customer Experience To Gain Growth
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I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. After all, everyone had one at that point.  Now, in 2022, I see the...
Published 01/22/22
The metaverse. It is supposed to be a digital world. Some say it will combine social media and virtual reality (VR), like a more complex VR chat. Some say it will be the next level of online interaction where anything can happen. Others are confused by what it is and what it means. Some call it...
Published 01/19/22
Customer satisfaction is low. What’s worse, we can’t just blame COVID for the problem. Sure, COVID is part of it, but, surprisingly, this problem has other causes.  Not only that, but a recent report from the American Customer Satisfaction Index (ACSI) suggests that only 30 percent of companies...
Published 01/15/22