The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
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"What's the one thing we need for a stellar Customer Experience?"    If we had a dollar for every time clients asked us this, we’d, well, have quite a few dollars.    The question is understandable. This unspoken desire for a silver bullet solution echoes across industries. We all want a...
Published 03/23/24
You will have a customer crisis. We apologize for being so direct, but the fact is customer crises are inevitable.  When it does happen, will you be able to navigate it to an acceptable outcome? Do you have a comprehensive approach?   We doubt it. Few organizations do.    Most think a...
Published 03/16/24
Have you ever come across the Abilene Paradox? It's when everyone agrees to do something that no one really wants to do.    Jerry B. Harvey coined "The Abilene Paradox" based on a family incident. They ended up driving 50 miles each way across the scorching Texas desert to Abilene for dinner,...
Published 03/09/24