Privacy is something that is in short supply for customers these days. As a company, it’s great to have all that customer data. However, as a customer, it feels a little creepy and creepy isn’t a feeling that does good things for your Customer Experience. In this episode, we talk about customer privacy, or lack thereof, and what it means to your Customer Experience. We also talk about what you can do to continue to get the data you want from customers without damaging the trust in your relationship.