Most companies don’t get it. They think they put the customer at the center of everything they do, but when push comes to shove, they don’t. The fact is customer-centricity is something that starts with a mindset and becomes the way you do things. For some companies, this is Natural, but for others, not so much. In this episode, we reveal how we assess the customer-centricity of organizations into four distinct categories by taking a look how they handle the areas of People and Culture and Leadership.