Most companies don’t get it. They think they put the customer at the center of everything they do, but when push comes to shove, they don’t. The fact is customer-centricity is something that starts with a mindset and becomes the way you do things. For some companies, this is Natural, but for others, not so much.
In this episode, we reveal how we assess the customer-centricity of organizations into four distinct categories by taking a look how they handle the areas of People and Culture and Leadership.
If you only talk to people who agree with you, how will you know there is a problem? How will you progress? Disagreeing that we should train Customer Experience is a great example. If we don’t hear criticism about how we do it now, how can we improve?
In this episode, we speak with Alex Mead,...
Great business insights with a touch of humor, all put over in a clear, easy-to-understand way.
Each week we discuss how you can gain and retain more customers and solve business problems. We look at the theory of how and why Customers make decisions and then break this down into practical...
Few of us listen to other opinions the way we should. We tend to stick to ours and find resources that support them. However, thinking this way, while natural, does not facilitate new ideas. Only by introducing other people’s opinions can you get to a new way of thinking.
In this episode, we...