The Hidden Messages That Are Killing Your Culture Without You Knowing
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Description
Most companies don’t get it. They think they put the customer at the center of everything they do, but when push comes to shove, they don’t. The fact is customer-centricity is something that starts with a mindset and becomes the way you do things. For some companies, this is Natural, but for others, not so much. In this episode, we reveal how we assess the customer-centricity of organizations into four distinct categories by taking a look how they handle the areas of People and Culture and Leadership.
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