If you only talk to people who agree with you, how will you know there is a problem? How will you progress? Disagreeing that we should train Customer Experience is a great example. If we don’t hear criticism about how we do it now, how can we improve? In this episode, we speak with Alex Mead, Chief Customer Service Experience Officer, about the current state of Customer Experience accreditation and what we should do about it. He says we are doing it all wrong. I disagree. Tune in to hear where we end up.