Is Customer Experience Dying? The Three Pioneers of The Movement Debate
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Description
Is Customer Experience dying? Yes—at least as we know it today. However, that doesn’t mean it is any less effective at fostering customer-driven growth. CX is developing into a new variant, and continues to have a future in business. In this episode, Joe Pine, coauthor of The Experience Economy, Lewis Carbone, founder of ExpereinceEngineering™, and I discuss the fate of Customer Experience as we know it and the future Customer Experience champions can still realize for this important business concept.
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