The Know More Podcast Zydii

Today, we're honoured to have Jackie Wahome, a true customer service superstar, share her insights. With over 16 years in customer service, Jackie offers a unique perspective on its evolution. She'll take us through her journey, from the early days to the digital age, while also highlighting emerging trends that are reshaping customer care.

Join us as Jackie unveils her top tips and tricks for exceptional customer service. Whether you're new to the field or a seasoned pro, her actionable advice will elevate your game.

Don't miss this episode of "Beyond Hello: Adventures in Customer Care, Then and Now" for a blend of history, innovation, and practical wisdom from the remarkable Jackie Wahome.

Join us in this insightful podcast interview with Rosebella Abok, an award-winning Customer Experience professional with 14+ years of expertise. Discover how she revolutionized the African CX landscape, integrating technology and human-centred strategies to drive company-wide growth and customer obsession. Join us for this enlightening episode on customer experience, why it is different from customer service and how businesses "think" they are offering experience, where they fall short and where they can begin to create memorable experiences for their clients.

Your Passport to the Future of Work and Business! Get Ready to Dive Headfirst into the Mind-Boggling World of Artificial Intelligence. We're Talking Mind-Blowing Stuff that'll Blow Your Socks Off! Join us for Eye-Opening Conversations, Juicy Insights, and Unforgettable Stories that'll Have You Hooked. Whether You're an AI Newbie or a Tech Pro, This Podcast Is Your Personal Guide to Navigating the AI Revolution. Grab Your Popcorn, Sit Back, and Let's Embark on an Epic Journey Together!


Check Out Zydiiwww.zydii.comContactsZydii LinkedIn Profilehttps://www.linkedin.com/company/15205235/admin/

Twitterhttps://twitter.com/ZydiiAfrica

Businesses all over the world have been chasing the holy grail of increased sales figures. It's such a lucrative job that many people have built entire businesses out of advising businesses on how to increase their sales numbers. Despite all of this assistance, many businesses rarely see their sales value skyrocket. Businesses may go through several iterations, tweaking everything from their marketing strategy to their website, with varying degrees of success.

In this week's episode, we talk to Sam Kariuki, Author of the book 'The Guy Who Fired His Boss: Discover The Secret Entrepreneur In You' and Sales Trainer as he takes us through what it takes to be a top salesperson, his journey in sales, the misconceptions businesses have about sales and how his business course on Zydii can help your business overcome these challenges.

Sam is also a specialist in sales and sales management where he has consulted and trained for several large and mid-sized organizations in various industries across East Africa.

Link to Zydii Course
https://zydii.com/courses/course_detail/903/how-to-increase-your-sales

Contacts
Sam’s Profile
linkedin.com/in/samkariuki

Website
growthpartners.co.ke (Company)


Twitter
samkariuki

If you own a business, you probably spend a lot of time researching the most current social media marketing strategies. With good reason.

There are now 4.2 billion active social media users, nearly double the number just five years ago. These individuals spend an average of 2 hours and 25 minutes daily on social media.

Those nearly 2.5 hours present a fantastic opportunity for businesses to:


build brand awareness
develop customer relationships
and even make sales directly within social platforms.

In this week's episode, victoria Kimani takes us through how and why social media is an underrated tool for growing sales in your business.

Get in touch
Zydii
www.zydii.com

Wilde Digital
https://thewildedigital.co.ke/

Peer-to-peer learning is one of the most important ways to accelerate employee development. It allows employees to learn in a non-judgmental and informal situation.

In this week's episode, we share audio from a recent webinar, where we show you how to simply convert your internal knowledge into digital training to improve team performance and practices.