The Learning Leader Show With Ryan Hawk Text LEARNERS to 44222 For full notes go to www.LearningLeader.com Episode #357: General Stanley McChrystal - Leadership In Uncertain Times “As we lead through this time of crisis, leaders are more important than ever: 1) Communicate relentlessly 2) Match your internal operating pace with that of your external environment 3) Continue to reiterate what ‘winning’ looks like to your organization.” Foreword from his book Team of Teams, legendary author Walter Isaacson wrote: “Whether in business or in war, the ability to react quickly and adapt is critical, and it’s becoming even more so as technology and disruptive forces increase the pace of change. That requires new ways to communicate and work together. In today’s world, creativity is a collaborative endeavor. Innovation is a team effort.” Stockdale Paradox - (named for Admiral James Stockdale - the highest ranking POW of the Vietnam War who described how leaders survive terrible ordeals) "You must never confuse faith that you will prevail in the end — which you can never afford to lose — with the discipline to confront the most brutal facts of your current reality, whatever they might be.” From page 104 in my book, Welcome To Management -- General McChrystal extended a gracious invitation for me to tour the hallowed grounds at the Battle of Gettysburg alongside the students he teaches in his leadership class at Yale. We learned a lot about the history of the battle over the course of two days with General McChrystal and some of his friends as tour guides. However, one teaching point that I specifically remembered was this, “The real lesson is . . . it’s not tactics, not strategy; it’s always about the people.” Uncertainty -- What’s most scary for people.  While you can’t predict the future, you can be that sense of calm, cool, composed (QB in the huddle in tense moments).  General at war. The quarterback at Yale (where Stan teaches) said, "When you throw an interception, don't say 'My bad.' The guys know it's your bad. Say, 'here's what we're going to do next.'" Recent events:  “These observations remind us of our early months fighting Al Qaeda in Iraq: We struggled to keep up with the pace of events, needed to unlearn conventional management rules and had to learn to lead in a totally new way.” From James Clear - “The most useful form of patience is persistence. Patience implies waiting for things to improve on their own. Persistence implies keeping your head down and continuing to work when things take longer than you expect.” "You have to navigate from where you are, not where you wish you were." From Stan -- The German Army had a say, "feel the cloth." They were referencing when the men were walking so close to one another they could literally feel the cloth on the person next to them. Right now, we don't have that luxury with our co-workers, and it's a challenge. But what we do have and what we need to utilize are communication platforms to stay connected to our teammates. This is our new normal and it's our time to be a leader and help our team get the job done. Communicate -- Losing these in person interactions in a remote-work environment means leaders need to start communicating with more regularity and breadth to their organization. Set Realistic Goals - This is not business as usual, but you can still succeed. Your role as a leader is to be brutally honest about what is achievable in the coming weeks and months as this disruption continues to ripple across the economy. Be Patient - Many of your employees, especially the younger ones, have not experienced turmoil like this in their careers. Be patient, but start communicating now. It is your responsibility as a leader to be a source of calm and steady for them. (from CNN) Questions from members of my Leadership Circle: