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Blake Morgan
The Modern Customer Podcast
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.
Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your...
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Ratings & Reviews
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4.9 stars from 47 ratings
Informative
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“This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance...”Read full review »
Clarita P via Apple Podcasts ·
United States of America ·
10/12/23
The go-to podcast for CX professionals
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“As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.”
jearch via Apple Podcasts ·
United States of America ·
07/29/22
Great Show!
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“Great and insightful show, the host and guests all provide great worthy infformation. I highly recommend listening and subscribing! Keep rocking :)”
alearguetar via Apple Podcasts ·
Honduras ·
07/26/22
Recent Episodes
Customer-centric banks like Capital One excel by focusing on user-friendly technology, readily available customer service, and financial tools designed to empower individuals in managing their finances.
Lauren Liss, Head of Premium Products, Marketing and Rewards at Capital One, discusses the...
Published 04/16/24
Artificial Intelligence (AI) presents a transformative opportunity to reimagine customer support. Chatbots like ChatGPT are already outperforming contact center staff in some cases, proving their ability to understand and handle customer queries.
William "Bill'' Raduchel, author of The Bleeding...
Published 04/09/24
Published 04/09/24
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See hourly chart positions and more than 30 days of history.
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