In the final episode of this season of How to Be A Better Host, Penny talks about someone perhaps unexpected as she drills into the art of reflection and the three things we can all do to get better, bit by bit.

There are many things that feel awkward to ask of our guests, our audience or our participants BUT, as Penny Terry discusses in this episode of the Penny Drop, it's usually not as awkward as we think, and the benefits can be greater than we think. In this episode Penny recalls the first time she...