Thanks for joining in the unSeminary podcast. Today we’re talking with Mary Ann Sibley, church leader cheerleader and volunteer ministry ninja who works to make you look like the hero as you improve your volunteer culture. Does it ever feel like there’s a lack of ownership when people serve at your church? How do you create an experience where your volunteers are excited to be there and make the mission happen? Listen in as Mary Ann offers practical help for shifting your volunteer culture to one of excitement, connection and discipleship. * Hold things loosely. // During the volunteer recruitment process, never be desperate for volunteers. It’s better to have four who are on-fire for the work you’re doing than twenty who are just showing up to check the volunteer boxes. Let people know they aren’t required to volunteer and it’s okay if this isn’t where they should be right now. Continually cast vision and hold things loosely, trusting that God will bring the increase. * Find the purpose. // Volunteering is a ministry, not only to the people coming to church, but also to the “one anothers” involved in serving. Part of vision-casting is helping volunteers realize that they are there for a bigger purpose. Discipleship comes into play when volunteers recognize that they aren’t only helping to fulfill what God wants to do at the church, but also allowing Him to work in their lives. * Debrief and listen. // Bookend serving with a huddle at the beginning and a debrief at the end. A five-minute debrief keeps leaders and volunteers connected. Ask the volunteers two questions during debrief: what was a win that day, and how can you as the leader make the serving experience better. Teach your volunteers what a win looks like – even small wins create a sense of community and family. Debriefing gives volunteers a voice and helps them understand that they are more than just a cog in the wheel. * Changes and wins. // By sharing wins and receiving feedback, we are valuing what our volunteers are doing. Don’t just listen to the feedback for improvement, write it down and act on it. Mary Ann suggests creating something as simple as a Google sheet that all of your leaders have access to. Then you can review the document to see what could be changed and where there is positive feedback in your church. * AVERI the volunteer. // One of the barriers to serving could be your current volunteers. Mary Ann has a fictional volunteer she created named AVERI, which is an acronym for volunteers who might be Aloof, the Veteran, the Erratic, the Rebellious, or the Indifferent person. The Aloof person is cold and uninterested. The Veteran volunteer who is involved in everything may be an obstacle to others joining in and may be the most resistant to change. You never know when the Erratic one will show up for services or events. The Rebellious one will argue with you on everything. And the Indifferent one is nice but boring and disconnected. * Find the AVERIs. // Take time on a Sunday and figure out who the AVERIs are among your volunteers that day. They may be still volunteering because they don’t want to be seen as unfaithful or feel that they need to stay in this position. Provide clear off-ramps to serving and let your volunteers know they can take a break or do something different anytime they need to; they are not required to stay on when they don’t feel this calling anymore. * Encourage the VICCs. // The other fictional volunteer Mary Ann created is VICC—a volunteer who is Valued, Included, Challenged, and Connected. Someone with these qualities is engaged with the ministry and other volunteers, having fun, excited to serve, owning the mission and seeing God work.