Mike Lever has an impressive pedigree working with sales leaders to help them understand the psychology of consumer behaviour and what it means for their performance and business turnover. In this show he shares some fascinating insights on the differences between leadership and management, training and development, and talks about his journey from selling fishing tackle to being recognised as the British Sales Trainer of the Year. Mike is not a dog owner himself but has some interesting observations of lessons that can be learned from the interaction and relationships between humans and canines, which he discusses with Lesley as they debate the question … are leaders trained or developed?