Observing with empathy, asking the right questions and listening will go a long way to charting out how to give meaningful support. Synopsis: Every first and third Monday of the month, get a headstart in your personal finance and career with The Straits Times. Diversity, equity and inclusion are aspirational ideals that have permeated conversations of work life and good employment. Yet, there is still room for improvement when it comes to putting these aspirations into practice, if a survey on diversity issues commissioned by The Straits Times and release in August is anything to go by. In this episode, ST journalist Tay Hong Yi finds out how employers and employees both have their part to play in making workplaces more inclusive in meaningful ways without patronising those who benefit. His guests are: Ms Winifred Ling, a couples therapist and relationship coach who has lived with an invisible disability for close to two decades Ms Hsu Yi Peng, a young leader who helmed an initiative to provide students with diverse needs internship opportunities at her company, HSBC, on top of her day job as a product specialist. Highlights (click/tap above): 1:46 How did the idea of diversity, equity and inclusion come to the guests’ attention? 5:01 What was the learning curve like for Yi Peng when she took on the initiative? 9:20 Should employers or employees lead the charge to promote inclusion? 13:20 How did HSBC devise the support moves for students in the initiative? 19:12 How to balance between providing accommodations and seeing individuals for who they are beyond their traits? Read the feature by Rosalind Ang discussed on the podcast: https://str.sg/x4oC Read Tay Hong Yi's articles: https://str.sg/w6cz Follow Tay Hong Yi on LinkedIn: https://str.sg/AAxy Host: Tay Hong Yi ([email protected]) Produced & edited by: Amirul Karim Executive producers: Ernest Luis, Lynda Hong & Joanna Seow Follow Headstart On Record Podcast channel here: Channel: https://str.sg/wB2m Apple Podcasts: https://str.sg/wuN3 Spotify: https://str.sg/wBr9 Feedback to: [email protected] Get business/career tips in ST's Headstart newsletter: https://str.sg/headstart-nl --- Follow more podcast channels: All-in-one ST Podcasts channel: https://str.sg/wvz7 ST Podcast website: http://str.sg/stpodcasts ST Podcasts YouTube: https://str.sg/4Vwsa --- Get The Straits Times' app, which has a dedicated podcast player section: The App Store: https://str.sg/icyB Google Play: https://str.sg/icyX #headstart See omnystudio.com/listener for privacy information.