In order to establish psychological safety, you need to be predictable, consistent, and kind. Excellent advice from my guest, Rich Carr. Rich is a learning scientist and CEO of Brain-centric, which stands at the forefront of redefining cognitive brain training for the 21st century’s innovative communicators, coaches, and educators. In this episode we discuss the importance of affect before effect, strategies to create engagement with any audience, and how to avoid amygdala hijack.