Summary In this episode of '5 Minutes to Chaos', host Steven Kuhr engages with Rich Pepe, a seasoned crisis management professional with extensive experience in law enforcement, emergency services, and corporate security. The conversation explores Rich's journey through the NYPD Highway Patrol, his volunteer firefighting experience, and the evolution of emergency services in New York City. They discuss the critical role of the Office of Emergency Management (OEM) in coordinating responses during crises, the intricacies of traffic incident management, and the implementation of contraflow strategies during evacuations. Rich also shares insights from his time at Deutsche Bank during the COVID-19 pandemic and his current role at Manhattan Beer Distributors, highlighting the importance of collaboration and communication in crisis management. Takeaways Crisis management is about real experiences and observations. Traffic incident management is crucial for emergency response. Combat parking helps ensure emergency vehicles can access scenes. OEM plays a vital role in coordinating emergency responses. Contraflow planning is essential for effective evacuations. Crisis management requires collaboration across agencies. The Deutsche Bank crisis management team was well-prepared during COVID-19. Effective communication is key in crisis management. Keeping the beer flowing is critical for Manhattan Beer Distributors. Takeaways Crisis management is about real experiences and observations. Traffic incident management is crucial for emergency response. Combat parking helps ensure emergency vehicles can access scenes. OEM plays a vital role in coordinating emergency responses. Contraflow planning is essential for effective evacuations. Crisis management requires collaboration across agencies. The Deutsche Bank crisis management team was well-prepared during COVID-19. Effective communication is key in crisis management. Keeping the beer flowing is critical for Manhattan Beer Distributors. Contact Information https://www.linkedin.com/in/nypdpepe/