Hello, and welcome to another episode of B2B Marketing & More. I have a return guest this time: Darrell Alfonso, a global marketing operations manager at Amazon Web Services, martech instructor and speaker. I interviewed Darrell back in 2020, about marketing automation and what makes it a must-have for modern marketers. Obviously, many things have changed in the past one and a half years. So I invited Darrell back, and we're going to have a little chat about marketing automation and some of his changes in both professional and personal life. In this episode: What are the emerging B2B marketing automation trends and technologies during the pandemic? What are data unification platforms? How can marketers use CDP (customer data platform)? CDP suggestions and what makes them different for B2B marketing automation. How to achieve the delicate balance of standardization and personalization? What is the role of data in hyper-personalization and how to use it? Two strategies to personalize for people with multiple job functions and roles? How to use artificial intelligence and algorithms to identify customers' intentions? Quotes from the episode: "One thing that's important to explain is that the goal is to take the data from different sources. So your CRM, customer database, marketing automation platform, and advertising tools may be used." "All the cool things that you want to do in marketing take a lot of work. And it takes a lot of things that aren't that glamorous. But the result is worth it." ————— If you want to chat, reach out to any social media channels or email me at [email protected]. You can also join my Facebook community: Build Your Marketing Skills to Get Ahead. When you join, you get a free Starbucks on me. You can go to the Announcement tab and click on the barcode of the gift card.