Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations worldwide (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, shows how to turn any sale into a lifelong customer or donor. His new book, Never Lose an Employee Again, details a framework companies and nonprofits can use to reduce turnover, and increase employee engagement. In this episode we cover Employee RetentionTreat Employees the same way you would treat a donorDonor/customer experience is similar to the Employee experienceNew Employees ExperienceThe importance of the first 100 days with a new employeeJob PostingHow to entice the right applicants from the startWhy you should provide interview questions in advanceOff-the-cuff questioning vs. the more common interview questionsLearning about the person as a person instead of an employeeMaking a Job OfferWhat to do during the "quiet period" - the time between the offer and the first dayMaking a lasting impression on the first day and how to "Give them something to talk about."Making sure a new employee understands their role in the company and why they matter.CloseJoey's  challenge for the audiencePick up a copy of Joey's book, Never Lose an Employee Again To see all the show notes visit: https://www.7figurefundraising.com/podcast/ To learn more about fundraising and our training visit: 7FigureFundraising.com