Learn more about Michael Wenderoth, Executive Coach: www.changwenderoth.com SHOW NOTES: You work three days from home – and two days in the office. Hybrid work is the new normal. To maximize your influence, what strategies work best when you are remote and online, what strategies work best when face to face in the office? In this episode, Michael Wenderoth talks to Dr. Ignacio Gafo, learning and development/edtech expert and Head at HSLU, Lucerne University of Applied Sciences and Arts. They discuss blending online and face-to-face interactions to foster better collaboration, ways to personalize experiences to accelerate bonding and connection, and the untapped opportunity with AI. Dr. Gafo shares insights from his leading work at IE Business School and MIT, describing how one key change to an executive education program got powerful results. He also unveils an innovative program in sustainable tourism that he is developing with the United Nations. The biggest mistake people continue to make when interacting onlineHow Dr. Gafo defines influenceHis mantra: “Make it personal”How online is best good for transactional, non-real time collaborationHow face to face is best for bonding, motivation, engagementMaking the most of a blended work week: how to use your in-person timeQuarterly “on-sites”: A powerful practice deployed by one of Michael’s clientsBeyond ropes courses and lunches: How to tailor and maximize the impact of bonding activities“The first thing is to create the connection”How Dr. Gafo shifted a MIT program from online to hybrid to increase satisfaction – and sales“It’s not only about the people, but also the physical space”Do the principles work the same for different nationalities, different ages?Connecting and being personal is not just setting up a Zoom call!The freedom to come up with something new: Insights from Dr. Gafo’s latest innovation, a new Bachelor’s program in sustainable tourism with the United NationsWhat people want most in their learning environment: transformational experiences and flexibilityAI is about personalization, not about automationRegardless of online or In-person, the key question you need to ask yourself  BIO AND LINKS:  Dr. Ignacio Gafo, a global scholar and executive, is the head of HSLU Lucerne University of Applied Sciences and Arts. His industry experience covers 25 years in corporate leadership at Vodafone, Mars and Canon – and in learning & development at IE Business School, where he served as Associate Dean overseeing their top ranked Global Executive Education programs. Dr. Gafo lectures on change management at the School of Engineering at Brown University (USA), serves as Expert in Digital Marketing at the United Nations Academy ,and contributes as a researcher for the United Nations World Tourism Organization. He holds a PhD in Marketing and Communications at the Complutense University in Madrid, Spain. Dr. Gafo on LinkedIn: https://www.linkedin.com/in/ignacio-gafo-advisor/X/Twitter: @ignaciogafoDr. Gafo’s academic profile, Brown University: https://prime.brown.edu/people/ignacio-gafoHSLU: https://www.hslu.ch/en/The United Nations Academy: https://unacademy.un.orgUnited Nations World Tourism Organization: https://www.unwto.orgDr. Gafo on “Liquid Learning”: https://www.youtube.com/watch?v=74e3WXfqYsMMichael’s Book, Get Promoted: https://tinyurl.com/453txk74 Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy