Following the death of the brilliantly funny Clive James - one of the first presenters of "A Point of View" - this is one of his early talks for the series. In this programme - first broadcast in 2007 - Clive ponders what makes us happy. In his own pursuit of happiness, he sits on a bench in...

Clive James vents his frustration at automated customer systems and finds them a poor substitute for dealing with real people.