Kelly is the founder and President of Blue Line Insurance Agency, Inc. She has been in the insurance business since 2001 and has worked in just about every role within the independent agency. Although she specializes in commercial insurance, she has experience in helping you with any of your insurance needs and loves to meet with any of her current or potential clients whenever she can. When she is not in one of the offices, she is either traveling or enjoying everything the Adirondacks and North Country has to offer. What you will learn in this episode: How today’s culture of instant-gratification affects workplace communicationCreative ways to open up and expand your conversations with your customersHow your response time directly affects your customers and team membersThe importance of prioritizing fulfilling customer needs in a timely mannerExamples of how giving simple support can be powerful enough to make a noticeable difference in someone's life Resources: Pre-Order a copy of Slaying the Onion™ here: https://www.kaleidoscopebooks.net/booksKelly’s Company Website: https://bluelineagency.com/Kelly’s Facebook Business Page: https://m.facebook.com/bluelineinsuranceKelly’s Instagram profile: https://www.instagram.com/bluelineinsuranceagencyinc/?hl=enKelly’s LinkedIn profile: https://www.linkedin.com/in/kelly-gonyo-9494a221 This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp