Today's guest is Dallas Blattner, Senior Director, ServiceNow Practice at CRI Advantage. Founded in 1988, CRI Advantage is an industry-leading IT services provider with over three decades of experience serving federal, state and local government agencies and commercial clients. They help customers achieve business-driven digital transformation through their featured product suite., assisting you in eliminating tedious IT processes and maximizing the full potential of your technology. Dallas is a highly innovative Senior ServiceNow Delivery Director with over ten years of professional experience. He is a Subject Matter Expert regarding ServiceNow Product Suites, Applications and Modules, government, SLED and commercial subcontracts, especially within Information Technology and Service activities and the Federal Acquisition Regulations. Dallas is policy-driven and team-spirited with a talent for problem solving and strategic thinking. In the episode, Dallas discusses: His unconventional IT journey leading to a passion for ServiceNow, An overview of CRI as a specialized IT firm excelling in niche markets, Bridging sales and delivery to showcase ServiceNow's potential, His career growth through immersion, continuous learning and strong foundations, Excitement for AI advancements and growth in ServiceNow’s capabilities, Emphasis on cultural fit, people and customer service