Today's guests are Stefan Goor, Group CIO and JC Durbin, Head of AI Innovation at Ardanis. As a finalist for the Best Application of AI in an SME and Consumer/Customer Service categories at the upcoming 2024 AI Awards, Ardanis offers a compelling narrative of how AI can transform business processes and customer interactions within the call centre industry. Topics include: 0:00 How Ardanis are delivering customized, transparent & continuous value solutions 3:27 Their customized approach aligning solutions to each client’s journey 5:07 How their AI platform Aileen addresses specific client needs 7:45 Improving call center scalability, agent well-being and customer satisfaction 12:39 Applying AI in contact centers delivers 99% accuracy, surpassing agent performance 15:13 The role of AI in reducing human error, improving categorization, training and processes 18:00 How Alien's accuracy, customization, and integration make it ideal for regulated sectors 20:52 Why innovation is problem-driven, focusing on value, not trends