Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros  In this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for his award and how to keep it concise. Both hosts share their perspectives on fostering authentic customer interactions amidst the challenges of running a shop.  00:00 Big developments; staff managing shop independently now.07:26 Daily evaluations disrupt technicians' workflow and efficiency.12:38 Tech frustrations with non-technical aspects of work.16:54 Working with Cecil; prioritizing tasks for shop projects.21:33 Women listen and care differently than men.28:18 Prioritize critical issues; non-critical can wait.35:01 Reached a plateau; uncertain of next steps.40:18 Burnout led to losing multi-million dollar contract.46:40 I rush tasks when nervous, causing issues.51:08 Planning retirement, traveling, visiting shops with Christy.54:25 Confronted a suspicious follower in a crowd.01:01:10 Branson Landing: river, bluffs, restaurants, tourist attractions.