Getting the attention of a group is not a trivial skill. Even when customers have paid to come on a tour and employed you as a guide to share your knowledge – getting an audience to pay attention can sometimes feel like an impossible task. How can we effectively get people’s attention when...

Learning techniques to remember people’s names is a great skill for everyday life. But as tour leader, guide or someone who works in the service industry – learning names becomes one of your most important skills. In this video, we’re going to look at how to learn people’s names on tour and give...