In this episode, Rachel Beechboard, owner of Libelle Beech Salon in Lebanon, TN, joins us to share how adapting her leadership role through empathy and tough conversations has strengthened her salon's team culture, increased customer loyalty, and fueled overall growth. Time stamps: 2:34 - What are you most proud of? (Shift in culture, leadership, and team) 5:14 - Evolving your leadership role 9:21 - Empowering your team through tough conversations 15:23 - Four steps for creating an empathetic conversations 21:21 - Keeping centered as a business owner/leader 23:53 - How a strong culture picks everyone up...including the leader 26:11 - The importance of vulnerability in maintaining a strong salon culture 29:42 - The definition of strength when it comes to salon leadership 31:40 - Your mindset predicts your results 33:20 - How to be firm yet fair Watch the video version of this episode: https://youtu.be/F0-Yz54L028 To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://bit.ly/3OBHURH Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Incubator Seminar: http://go.strategies.com/incubator Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is a series designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team and create world-class client experiences. If you liked this episode, hit like, follow or subscribe. And, if you think someone else could benefit from this video, please click the share button. We're sure they'll appreciate it.