Ready to level up your salon or spa's client experience? Don't settle for just "pleasant" - give your clients an experience they won't forget! In this episode of Beauty Business Strategies Podcast, we're joined by Megan Schmidt and Autumn Queen - owners of Identity Atelier in Columbus, OH - as we break down the step-by-step recipe for creating a "true quality experience" for your clients. Get your headphones on and tune in for a crash course on the client journey as Megan and Autumn share their top tips — and real-world results — for curating an unforgettable client experience. 00:15 - Introductions 01:17 - Meet Autumn & Megan 02:00 - Let's talk numbers: Client retention 04:30 - The starting point 05:18 - Part A: First impressions 07:40 - Before they even come in the door 11:35 - Curate your online presence! 12:39 - Part B: The Art of the Phone Call 16:10 - Michael's experience with notes 17:50 - Notes & questions 21:53 - Part C: The Consultation 24:46 - Up your consultation game! 26:40 - Give it time 28:33 - Setting expectations 29:52 - Your regulars 32:48 - Part D: The Service 34:14 - The importance of education 37:49 - Part E: The Big Finish 40:52 - Takeaways 43:02 - Everyone, every time 44:50 - This is just what we do 46:55 - How to keep track 48:15 - Now apply it! 49:08 - Closing comments Watch the video version of this episode: https://youtu.be/vnaTCtsQcfs To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://bit.ly/3OBHURH Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Incubator Seminar: http://go.strategies.com/incubator Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences. If you liked this episode, hit like, follow or subscribe. And, if you think someone else could benefit from this video, please click the share button. We're sure they'll appreciate it.