What happens when you combine open communication, vulnerability, and trust in the beauty industry? You get Trisha Koppert, the general manager of Dulcederm, who believes in the power of a safe and inclusive workspace. Get ready to explore a stimulating conversation on the art of empowering not only the owner but also the team, interpreting the owner’s wishes, and transforming difficult conversations into dialogues that can foster growth and understanding. In this enlightening chat, Trisha talks about the significance of building trust and creating a culture of investment in her team, and how these factors have shaped Dulcederm’s growth journey. She underscores the importance of listening to understand, not just respond, and how this practice lays the foundation for a successful team. Additionally, Trisha opens up about her experience of overcoming personal challenges and how it has shaped her as a leader. This is not just a podcast about the beauty business, but an exploration of leadership, courage, and the crucial role of a fulfilling career in nurturing the soul. Join us on this insightful journey with Trisha Koppert and take away valuable lessons on building a culture of empowerment and open dialogue. 00:03 - Welcome 01:17 - Meet Trisha Koppert 02:02 - Between owner and teams there's General Managers 04:14 - The salon/spa general manager's role 07:25 - Taking care of team 09:56 - Empowering your team's voice 16:02 - Fostering ownership and connection from your team 18:51 - Vulnerability and trust in building relationships 22:01 - How teams can ask for help 25:25 - Not every situation is beautiful and wonderful 27:17 - The role of passion and vulnerability 34:19 - The Importance of vulnerability and listening 36:38 - Being there for your manager 39:38 - Listen, translate, empower, educate, excite, and include everyone - The crux of the manager position Watch the video version of this episode: https://youtu.be/E4X0bg4GOPI To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://bit.ly/3OBHURH Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Incubator Seminar: http://go.strategies.com/incubator Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences. If you liked this episode, hit like, follow or subscribe. And, if you think someone else could benefit from this video, please click the share button. We're sure they'll appreciate it.