In this episode of the Become an IDOL podcast, host Dr. Robin Sargent interviews JD Dillon, the Chief Learning Officer at Axonify and author of the book The Modern Learning Ecosystem. JD discusses his background transitioning from operations management into learning and development, focusing on supporting frontline workers. He shares examples of understanding workers' needs and problems to design effective performance support solutions rather than traditional training. JD emphasizes the importance of focusing on problem-solving over learning and using a variety of tactics beyond just courses.   Tune in to find out: - How JD made the transition from operations management into learning and development while working for Disney- JD's example of redesigning performance support for grocery store employees by understanding their workflow and challenges - JD's advice to focus on understanding problems rather than "learning" and using a variety of tactics beyond just courses to solve problems Connect with JD on LinkedIn Are you looking for a no-nonsense formula for creating engaging courses and training? Check out my new book, The Do It Messy Approach: A Step-by-Step Guide for Instructional Designers and Online Learners (IDOLs) on Amazon.