My guest today is Miqdad Jaffer, ex-head of AI products at Shopify. Miqdad leads enterprise products at OpenAI and was previously Head of AI Products at Shopify. He also teaches Maven’s #1 AI PM course on building AI products inside companies. Miqdad and I spoke about: -- Why traditional product development doesn't work for AI - How to build product principles early to manage AI's infinite edge-case problem - The unconventional ways that Shopify "gets shit done" and ships products fast Timestamps: (00:00) Why building AI products is different (02:10) How Shopify's AI efforts got started (04:48) "Get shit done" product review process (08:13) Building AI products with customers (09:03) How to prioritize AI use cases (11:35) Setting goals for AI products (16:46) The AI tech stack explained (18:25) Protecting user data and privacy (19:49) Prompt engineering and evaluation (23:25) Is it worth training users to submit better prompts? (25:01) Managing AI hallucinations (26:55) Shopify's AI vision (28:41) Principles for building AI products (30:43) Shopify's craft and no meeting culture Where to find Miqdad: LinkedIn: https://www.linkedin.com/in/miqdadjaffer/ AI PM course: https://maven.com/product-faculty/ai-product-management-certification Get the takeaways: https://creatoreconomy.so/p/how-shopify-built-generative-ai 📌 Subscribe to this channel – more interviews coming soon!