In this episode Nathan chats to Paul Eastwood, Head of Energy Systems Planning at OFGEM and the past Senior Climate and Energy Advisor at the Foreign, Commonwealth and Development Office. Also joining the heat pump conversation is engineer Barry Sharpe from Renewable Heat   The discussion focuses on what an ideal customer journey is. Paul has had a heat pump system after Nathan recommended Barry to him. The episode questions if Paul's experience could have been better with the hope engineers may gain some useful insight.  Topics covered are: Heat loss assessments and independent assessments.Securing quotes for heat pump installationsInstall optionsHeat pump controls and operationsHeat pump servicingWhy do heat pump installs cost more than boiler installationsThis was one of Nathan's favourite recordings and he would like to note that Paul is speaking in a personal capacity and not on behalf of any employer.  Please enjoy the episode. Support the show