Support tickets
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Description
Another valuable source of customer feedback can be support tickets. They tend to be easy to search. You can scan for patterns. And you can probably review 60 plus tickets in about an hour. The cool thing is that you know the customer is already in a habit of communicating via email. So you can […]
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Published 06/01/24
Welcome to better design feedback! This is a free course for designers, engineers, product people. We all know we should solicit feedback. But sometimes it can feel hard. This course came about as I was hanging out with a bunch of designers from Automattic. As we were talking throughout the week...
Published 06/01/24
If I had to boil this course down to a single phrase, it’s: Be curious. As the designer. You don’t just design pretty things. You’re like good scientist, always experimenting and searching for new ideas. You’re like a psychologist, understanding how people think, act, and feel. You’re like an...
Published 05/31/24
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