From support - Listen - Better Design Feedback

From support

Listen now

Description

Your support team can be an extremely valuable resource when it comes to customer insights. I’m actually a big fan of pairing, at least one person from support with each product team, whenever they’re working on a new feature. Doing so seems to help bridge the gap between support and product. If this isn’t something […]

More Episodes

See all »

Better Design Feedback

Published 06/01/24

Welcome

Welcome to better design feedback! This is a free course for designers, engineers, product people. We all know we should solicit feedback. But sometimes it can feel hard. This course came about as I was hanging out with a bunch of designers from Automattic. As we were talking throughout the week...

Published 06/01/24

Be curious

If I had to boil this course down to a single phrase, it’s: Be curious. As the designer. You don’t just design pretty things. You’re like good scientist, always experimenting and searching for new ideas. You’re like a psychologist, understanding how people think, act, and feel. You’re like an...

Published 05/31/24