EP6: In this Better@Work episode, we have an informative chat on burnout with our first Canadian guest, Jennifer Moss. Since early 2020, many of us have been operating in crisis mode; responding to the expanding demands of work, working from home while juggling family priorities all under the mental fog of chronic stress. Burnout is real and it has increased significantly since the pandemic struck. Jennifer believes organizations need to design burnout strategies that move beyond apps, wellness programs and perks. Instead, she makes the case for a systematic and preventative approach to building an anti-burnout strategy.  In our chat, Jennifer explores the causes and implications of burnout, the responsibilities of both the employee and the employer in identifying and preventing burnout, and tangible solutions to combat it — helping leaders to distinguish between good intentions and effective policies. Jennifer Moss is an award-winning author, speaker, and radio columnist, reporting on topics related to happiness and workplace well-being. Her articles have appeared in Forbes, the Society of Human Resource Management, Fortune, and Harvard Business Review. Her first book, “Unlocking Happiness at Work,” received the distinguished UK Business Book of the Year Award. Jennifer has been named a Canadian Innovator of the Year, an International Female Entrepreneur of the Year, and was a recipient of the Public Service Award from the Office of President Obama. Jennifer’s new book, The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It, attempts to explain burnout and provide the strategies to navigate these challenging times. Jennifer is a great guest and provides super practical solutions to burnout, we hope you enjoy the episode.    Quick episode breakdown: Jennifer and I discuss how she went from being the happiness expert to an unhappiness expert We learn how the World Health Organisation identified burnout as a workplace phenomenon We talk about what research shows are the triggers for burnout; Workload, Perceived lack of control, Lack of reward or recognition, Poor relationships, Lack of fairness, Values mismatch How having a best friend at work can reduce burnout and even help you get a promotion! Why some personalities are more at risk of burnout over others How companies can build an antiburnout strategy based on prevention, not perks What leaders can do to develop a healthier culture by leading with curiosity and becoming more empathetic.   Let’s Take This offline In our “Let’s take this offline” segment I debrief on Jennifer’s key insights with my friend Annette and answer a question from our listener Louise, who has a team member experiencing the loss of a close family member. Louise is keen for some guidance on managing this difficult time for her team member.     Get in touch: [email protected] or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/ Get the newsletter: https://betteratwork.com.au/   About Jennifer Jennifer Moss is a syndicated radio columnist, and a workplace well-being expert. She was on the Global Happiness Council—a small group of leading scientists and economists that support the UN’s goals related to global well-being. Website https://www.jennifer-moss.com/ See omnystudio.com/listener for privacy information.