In this episode coauthors Tom Kaden and Michael Gingerich talk about the skill of listening from their book Listening 2by2: A Paradigm Shift for Leaders. Listening takes intention, patience—and practice. Listening is no longer considered a soft skill but an integral part of communication not only for organizations, but families and personal relationships. They share tips from their L.I.S.T.E.N model to elevate the need to improve communication to the top of our priority list.   For more information about Tom Kaden and Michael Gingerich visit www.Someonetotellitto.org