Michael Valdes was #3 at the largest real estate company in the world when he took a leap of faith. As senior VP for Realogy brands, including Century 21, Coldwell Banker, and Sotheby’s, he lead expansion to a total of 113 countries. Then he took a new job at the start of the pandemic at a new kind of company.  eXp Global is a virtual, cloud-based real estate company, which Michael says is multilingual, multicultural, and multi geographic. He talks with Tristan about what it’s like to work with agents virtually, including having a virtual office for anyone to enter and the benefits for building in rural areas. Michael also explains how net promoter scores (NPS) work, as well as his thoughts on  implementing a vision, qualities that are important for great leadership, and making connections, rather than burning bridges.   Michael Valdes can be found at michaelvaldesglobal.com, on Instagram @michaelvaldesglobal, and LinkedIn linkedin.com/in/michaelvaldes1/. He hosts the Global Luxury Real Estate Mastermind podcast. See omnystudio.com/listener for privacy information.