When I was an agency employee, I admittedly hated being told what to do or how to do it. So naturally, systems and processes really rubbed me the wrong way. Now, as an agency owner, I’ve learned to embrace the same systems and processes I used to rebel against because I know they help me run my agency better. Despite how constricting they can feel at first, they’re there to help you get a zoomed-out look at how your agency is running and collect data on how to make strategic improvements. For Misty Larkins, systems and processes have really helped her grow and scale her agency from 4 employees, to just over 20. This week, she’s joining us to share how she and her team started documenting systems and processes from ground zero to get them the well-oiled machine they have today. Even if you hate the idea of systems and processes, they can really be helpful in the case that you lose a top employee or have someone essential out sick for a month or two. So join us to discover what Misty learned about establishing systems and processes in her agency and how we can do it, too. A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: What it looks like when you have no documentation of systems and processes Starting to define your processes from ground zero Implementing tools and project management software after establishing a baseline Having a person or team take ownership of documentation Making changes stick with your team Knowing when the established systems and processes are scalable Balancing the desire to be creative and innovative with following systems and processes Setting expectations about what success looks like in the agency Creating an environment for employees to learn and grow