At BetterManager, we consistently see the importance of interpersonal communication skills as the top topic being discussed in 1:1 coaching – no matter what role individuals and managers play within an organization. Developing the skills to persuade and influence others will open doors in your professional, as well as your personal life, as you’re able to better communicate with others and lead them with integrity toward your desired goals, as well as theirs. Stephen McGarvey is the author of the USA Today and Wall Street Journal #1 Best Seller “Ignite a Shift: Engaging Minds, Guiding Emotions and Driving Behavior,” the founder & president of Solutions in Mind, and a world-leading authority on unconscious communication, persuasion, and influence. He has worked with businesses around the world to optimize their performance by helping them understand how their staff and their customers think, and what unconscious elements and patterns drive their behavior. In today’s episode, Stephen brings his unique perspective and these practical recommendations: How you can benefit from prioritizing listening over convincing; How to stop catastrophizing and deal with anxiety in productive ways; How to see selling as a consultative partnership (instead of a strictly self-serving one); The relevance and importance of rapport, and how to foster and engage it. For transcripts and other available downloads, please visit the BetterManager website.   © 2019 - 2023 BetterManager