In this episode of Building Better Managers, co-founder of Better Manager, Wendy Hanson, engages in a thought-provoking conversation with renowned author Sam Horn. Together, they explore the intricate landscape of soft skills, focusing on effective communication and strategies for handling challenging conversations in the workplace. Sam shares valuable insights from her latest book, "Talking on Eggshells: Soft Skills for Hard Conversations," offering practical advice and real-life examples. Join Wendy and Sam as they delve into the importance of empathy, the power of language, and the art of being a proactive force for good. Whether you're a leader, team member, or aspiring manager, this episode provides actionable tips to create a more harmonious, engaged, and productive work environment.   Meet Sam Horn: Prolific Author and CEO: Sam Horn, CEO of Intrigue Agency, is a renowned author with ten books, including "Tongue Fu" and "Someday is Not a Day in the Week." Communication Skills Specialist: As the founder of TongFu Training Institute, Sam imparts a trademark communication skills approach, teaching people how to give and get respect in various aspects of life. Media-Featured Expert: Sam's expertise in communication has earned her features in major publications like the New York Times, Forbes, and Harvard Business Review. A sought-after speaker, she has appeared on every major network, sharing insights on effective communication.   Sam's Contact Info: Facebook: https://www.facebook.com/samhornintrigue Twitter: https://twitter.com/samhornintrigue LinkedIn: https://www.linkedin.com/in/samhorn Instagram: https://www.instagram.com/samhornintrigue Website: https://samhorn.com/   For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast © 2019 - 2023 BetterManager