If she should know better, why is she not doing what you want her to do? One of the biggest management challenges is motivating and leading employees to do what we want them to do. The key to addressing performance issues with employees is communicating clear expectations. In this episode of Business: Engaged!, Kelly Riggs of Vmax Performance Group talks about importance of creating a culture of performance in an organization. He provides four steps to setting performance expectations and addressing issues related to poor performance. His one-on-one meeting process sets the stage for success and creates a culture of open communication. Kelly is a management and sales consultant. He is also the author of 1-on-1 Management™: What Every Great Manager Knows That You Don't. You can follow Kelly Riggs on Twitter at @KellyRiggs (https://twitter.com/#!/KellyRiggs)and learn more about Kelly and his work with organizations at http://www.vmaxpg.com/ (http://www.vmaxpg.com/) You can also follow us on Twitter at @businessengaged (http://twitter.com/#!/businessengaged)and we love it when you tell others about the show.