Only 7% of our message is communicated through words. In a digital word that is dominated by text-only communication, it's time to re-engage face to face. That one-on-one conversation with where relationships are forged and we get the total communication picture. We welcome performance and training consultant Willie Johnson (http://www.williejay.com), the "Ambassador of Potentiality," to the show. We'll talk about communicating, asking questions, listening, and understanding the differences of others on teams. Mastering the art of conversation is the secret to more sales and better personal and professional relationships.