Communication isn't effective until the receiver understands the message well enough to take action. That pretty much sums up the challenge facing many risk professionals today, something Paul Mercer resolved, out of necessity, by building  risk management software that is proving to be a welcome solution for many notable customers. Mr. Mercer is no stranger to the front lines of risk management, starting with the Royal Navy then extensive risk & crisis consulting for international clients. Well known ESRM practitioners are also recognizing the value of Mercer's approach to digital safety and security risk management.