It’s not every day that you get to hear how New Zealand's most successful Super Rugby Franchises work. In this Ep Riki spends time with Crusaders Team Manager Shane Fletcher. Sharing his insights into what keeps the Crusaders wheels in motion, he's the man behind the team keeping things well oiled. You’ll hear how important it is to know your people and how they work, but also how having trademarks that represent your team can inspire a new level of standards.