In today's episode of the Cashflow Positive podcast, Kenny discusses how elevating the guest experience can dramatically impact your ROI in short-term rentals.  While the focus is often on choosing the right property and market, Kenny shifts the spotlight to the crucial, yet frequently overlooked, element of hospitality. You'll discover how excelling in this area can significantly boost your financial returns, challenging the misconception that great hosting only involves personal touches like baking cookies or offering flowers. Kenny also discusses the importance of sustainable and replicable hospitality practices that go beyond the typical hands-on approaches, advocating for automating and systematizing guest interactions to maintain a personal touch without requiring constant physical presence. This episode shows how maintaining a high level of care, precision and quality control, not only ensures a great guest experience - leading to five-star reviews - but also optimizes your property’s profitability. If you've enjoyed this episode of the Cashflow Positive podcast, be sure to leave a review and subscribe today! Enjoy! In This Episode You'll Learn: Why hospitality is crucial, but often overlooked in the world of short-term rentals.The need for sustained and replicable hospitality that can be automated.Why hosts should stay in their properties for at least two nights to understand the guest experience.The importance of having the right teams in place to maintain and enhance hospitality in short-term rentals.And much more...