Have you ever wondered what makes a guest experience truly unforgettable? Whether you're a short-term rental host or just looking for ways to improve your business, elevating your guest experience is key.  In today's episode of the Cashflow Positive podcast, you will learn more about the small but impactful details that can transform a guest’s stay from average to extraordinary—and why it's not just about fancy amenities. In this second part of “Maximize Your ROI by Elevating Guest Experiences with Superior Hospitality”, Kenny is joined by Sarah Karakaian and Annette Grant, founders of Thanks for Visiting and seasoned short-term rental hosts.  With 34 properties under their management, they know a lot about creating a lasting impression on guests. Their mission? To elevate the short-term rental industry and inspire hosts to think like business owners, not just side hustlers. Curious about how a simple handwritten card can lead to rave reviews or why hiring an inspector could save you from bad feedback? Want to learn how patience and strategic risk-taking can increase your revenue, even in a competitive market?  Kenny and his guests explore these topics and more, including the hidden tactics that successful hosts use to stay ahead of the competition. If you're ready to take your short-term rental game to the next level and unlock the secrets to a five-star guest experience, hit play and enjoy! In This Episode You'll Learn: Why adding an inspector role can make or break your guest reviewsHow personal touches can create memorable experiencesThe importance of tracking historical data to consistently improve your revenueWhy raising your nightly rate strategically can increase profits in the long runHow guest feedback can help you rebrand your property for even better resultsThe role of patience and testing in setting competitive pricesWhy paying attention to details, like presentation and communication, is crucial for guest satisfaction.And much more… Resources: Thanksforvisiting.com ThanksforVisiting Instagram Page ThanksForVisiting Youtube Channel  Connect with Kenny on LinkedIn Follow Kenny on IG