verbal and non-verbal – Kat Hart talks to Fiona MacGillivray, Director of communications consultancy MacVet Ltd. Having worked as a vet in mixed practice she has seen how understanding communication can lead to more meaningful connections and less frustration. She shares her expertise and says everyone can learn techniques that can lead to genuine engagement with colleagues and clients.  Music Fireflies and Stardust by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/3758-fireflies-and-stardust License: http://creativecommons.org/licenses/by/4.0/     See acast.com/privacy for privacy and opt-out information.